Terms of Use

Welcome to Fabriclook. These Terms of Use govern access to and use of the website fabriclook.com, including browsing, account registration, membership application, product viewing, quotation requests, orders, moodboard features, forms and any related digital services provided through the website.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, you should not use the website.

1. Website operator

This website is operated by NEOGROSS I.K.E, trading under the name Fabriclook.

Company name: NEOGROSS I.K.E
Registered office: TERMA ADRIANOUPOLEOS
VAT / P.IVA: 801668233
Email: export@fabriclook.com

2. Nature of the service

Fabriclook is a textile sourcing and e-commerce platform offering selected fabrics, stock fabrics, deadstock fabrics, sustainable fabrics, garment-related services and related textile information.

The website is mainly intended for professional users, including but not limited to fashion brands, designers, garment manufacturers, retailers, fashion schools, interior design professionals, sourcing teams and other business customers.

Fabriclook may, at its sole discretion, approve or reject membership applications and may request additional information to verify the identity, business activity or purchasing requirements of the applicant.

3. Account registration and membership approval

Certain website features may require registration, login or approved membership.

When applying for membership, users must provide accurate, complete and up-to-date information, including name, company name, website, country, city, email address and phone number where requested.

Fabriclook may contact applicants to verify their information before granting access to pricing, quotations, ordering functions or other restricted areas.

Users are responsible for keeping their login credentials confidential. Any activity carried out through a registered account will be considered the responsibility of the account holder, unless unauthorised use is promptly reported to Fabriclook.

Fabriclook reserves the right to suspend or terminate an account in case of false information, misuse of the website, suspicious activity, breach of these Terms of Use or conduct that may harm Fabriclook or other users.

4. Product information and availability

Fabriclook aims to provide accurate product information, including fabric name, composition, width, weight, end uses, certificates, origin, images and washing instructions.

However, the user acknowledges that:

Fabric colours may vary depending on screen settings, lighting, photography and production lots.

Fabric texture, hand feel, drape and finish may not be fully represented through digital images.

Technical values such as width and weight may be subject to standard textile tolerances.

Stock, deadstock and limited-availability fabrics may not be restocked once sold out.

Product availability is not guaranteed until confirmed by Fabriclook.

Any product information published on the website is provided for general reference and does not constitute a binding offer unless expressly confirmed in writing by Fabriclook.

5. Prices, quotations and orders

Prices may be visible only to approved users or provided upon request.

All prices, quotations, minimum order quantities, delivery terms, payment terms, taxes, duties, packaging costs and shipping costs must be confirmed by Fabriclook before an order becomes binding.

Fabriclook reserves the right to modify prices, product availability and commercial conditions at any time before order confirmation.

An order shall be considered accepted only when Fabriclook confirms it in writing, by email, invoice, pro forma invoice or any other written commercial confirmation.

Fabriclook may refuse or cancel an order in case of stock unavailability, pricing errors, payment issues, incorrect customer information, suspected fraud or any other legitimate business reason.

6. Samples, swatches and product evaluation

Where available, Fabriclook may provide samples, swatches or sample cuts to help customers evaluate fabric colour, texture, weight, quality and suitability.

Samples are provided for evaluation purposes only. A sample may not fully represent all variations of a production lot or stock quantity.

Customers are responsible for testing and verifying the suitability of fabrics before bulk purchase, cutting, dyeing, washing, printing, finishing or garment production.

7. Customer responsibility

The customer is responsible for checking that the selected fabric is suitable for its intended use, including but not limited to garment production, upholstery, interior use, dyeing, printing, washing, finishing, certification requirements, safety requirements and market-specific labelling obligations.

Fabriclook is not responsible for production issues, cutting loss, colour mismatch, shrinkage, misuse, incorrect washing, incorrect finishing or incompatibility with the customer’s intended application where the customer has not carried out proper testing before use.

8. Shipping and delivery

Delivery times, shipping methods, transport costs and customs-related costs are provided only as estimates unless expressly confirmed in writing.

For products shipped internationally, the customer may be responsible for customs duties, import taxes, clearance fees and local charges, depending on the agreed Incoterms and destination country.

Risk transfer, delivery responsibility and transport conditions shall be determined according to the commercial terms confirmed in the relevant order, invoice or written agreement.

9. Returns, claims and defects

Any claim concerning visible defects, wrong product, quantity discrepancy or transport damage must be notified to Fabriclook in writing within 3 days from delivery.

The customer must keep the goods unused, uncut, unwashed and in their original condition until Fabriclook has reviewed the claim.

Fabriclook may request photographs, videos, labels, packaging details, batch references or return of the goods for inspection.

No claim will be accepted for fabrics that have been cut, washed, dyed, printed, treated, processed or used in production, unless the defect could not reasonably have been discovered before processing.

For B2B transactions, returns are accepted only with prior written approval from Fabriclook.

10. Consumer rights

Fabriclook is primarily intended for professional and business customers.

Where Fabriclook sells to consumers within the European Union, mandatory consumer protection laws shall apply, including the legal right of withdrawal where applicable.

EU consumers generally have a 14-day right of withdrawal for eligible distance purchases, subject to legal exceptions. The European Commission also confirms that EU online sellers must provide clear information about products, price, shipping costs and delivery time, and that consumers have cancellation rights for eligible online purchases.

From 19 June 2026, online traders selling to EU consumers may also need to provide an easily accessible electronic withdrawal function, such as a withdrawal button or link, where the legal right of withdrawal applies. Shopify’s EU compliance guidance also flags this requirement for merchants selling to EU consumers.

For made-to-order, custom-cut, personalised, processed or specially sourced fabrics, the right of withdrawal may be excluded or limited where permitted by applicable law.

11. Intellectual property and permitted use

All website content, including logos, photographs, texts, product descriptions, fabric images, layouts, graphics, videos, icons and downloadable materials, belongs to Fabriclook or its licensors.

Users may access and use the website only for lawful business or personal evaluation purposes.

Users may not:

copy or reproduce website content without permission;

use product images for resale, advertising or catalogue purposes without authorisation;

scrape, extract or harvest website data;

reverse engineer, interfere with or disrupt the website;

use the website for fraudulent, unlawful or misleading purposes;

upload malicious code, spam or harmful content;

attempt to access restricted areas without authorisation.

12. Newsletter and commercial communications

Users may subscribe to Fabriclook’s newsletter to receive updates about collections, products, sourcing opportunities and company news.

Users may unsubscribe from marketing communications at any time by using the unsubscribe link in the email or contacting Fabriclook.

Commercial communications will be managed in accordance with applicable data protection and marketing laws.

13. Privacy and data protection

The use of this website may involve the processing of personal data, including contact details, account information, company information, order information, communication records and technical data.

Personal data is processed according to the Fabriclook Privacy Policy and Cookie Policy.

Users must not submit personal data of third parties unless they are authorised to do so.

14. Website availability

Fabriclook aims to keep the website available and functional but does not guarantee uninterrupted access.

Fabriclook may suspend, update, modify or discontinue any part of the website at any time for maintenance, technical reasons, security, business updates or legal compliance.

Fabriclook is not liable for temporary unavailability, errors, data loss or interruption of service, except where liability cannot be excluded under applicable law.

15. Third-party services

The website may use third-party services, including payment providers, logistics providers, analytics tools, email services, hosting services, embedded content, Shopify-related services or other technical providers.

Fabriclook is not responsible for the availability, terms, privacy practices or content of third-party services.

16. Limitation of liability

To the maximum extent permitted by applicable law, Fabriclook shall not be liable for indirect, incidental, consequential or commercial losses, including loss of profit, loss of production, loss of business opportunity, loss of data, reputational damage or costs resulting from the use or inability to use the website or products purchased through the website.

Nothing in these Terms of Use limits liability for fraud, wilful misconduct, gross negligence or any liability that cannot be excluded under applicable law.

17. Changes to these Terms

Fabriclook may update these Terms of Use from time to time.

The updated version will be published on this page with a revised “Last updated” date.

Continued use of the website after changes are published constitutes acceptance of the updated Terms of Use.

18. Governing law and jurisdiction

Unless otherwise required by mandatory consumer protection rules, these Terms of Use and any dispute arising from the use of the website shall be governed by the laws of Italy.

For business customers, the competent courts shall be those of Komotini / Greece, unless otherwise agreed in writing.

19. Contact

For questions about these Terms of Use, account access, product information, orders or claims, please contact:

Fabriclook
Email: export@fabriclook.com
Address: Via Socrate 19/21, 22070 Casnate con Bernate (CO), Como, Italy